**Privacy Policy – ConChip**
Effective Date: September 17, 2025
At ConChip, we specialize in high-performance engineering fiber products for global B2B clients in civil engineering, municipal projects, and tunnel engineering. We value your privacy and comply with applicable international and local privacy laws, including India’s Personal Data Protection Act (DPDP) 2023, EU GDPR, and others. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with us via Facebook Lead Ads, WhatsApp, email, or phone.
**1. Information We Collect**
We collect the following data via Facebook Lead Ads forms:
– Contact Information: Company name, email (required for quotes and communication).
– Project Information: Project type (e.g., bridge, tunnel, flooring), estimated quantity (tons, e.g., >5 tons), and optional project location (e.g., Mumbai).
– Additional Communication: WhatsApp number or delivery address (if provided via WhatsApp for samples or orders).
**2. How We Use Your Information**
We use your data to:
– Provide tailored fiber product recommendations (e.g., macro synthetic fiber for >400 MPa tensile strength).
– Process orders, send free 10kg samples (for project trials), and coordinate logistics.
– Offer technical support (e.g., mix design optimization).
– Respond to inquiries within 24 hours via WhatsApp or email.
By submitting a Lead Ad form or clicking “Chat on WhatsApp,” you consent to data collection and further communication.
**3. Information Sharing**
We only share your data when necessary:
– Logistics Providers: Name, address, and contact details for sample/product delivery.
– Technical Service Providers: Limited to business operations (e.g., Google Sheets for secure storage).
Third parties comply with applicable privacy laws and do not use your data for marketing.
**4. Data Protection**
We protect your data with:
– Encryption: SSL for forms and communications.
– Access Control: Only authorized staff access your data.
– Storage: Data is stored securely on Google Sheets, retained for 6 months post-order (unless legally required).
**5. Your Rights**
You can:
– Access: View your data.
– Correct: Update inaccuracies.
– Delete: Request data deletion (unless legally required).
– Restrict: Limit data use (e.g., for quotes only).
Submit requests to info@conchip.net or WhatsApp (+86-15965433989). We respond within 30 days, per applicable laws.
**6. Policy Updates**
We may update this policy, with changes posted on our website (conchip.net/privacy-policy) and notified via email or WhatsApp.
**7. Contact Us**
For questions or requests:
– Email: info@conchip.net
– Phone: +86-15865236048 +86-15965433989
– WhatsApp: +86-15965433989
We confirm requests within 24 hours.